At jenis2, your privacy is more than a legal obligation — it's a moral responsibility we take seriously. Find out exactly how we handle your personal information with full transparency and accountability.
This Privacy Policy explains how jenis2 collects, uses, stores and protects your personal information when you use our platform. By registering for or using jenis2's services, you agree to the practices described in this document. Please read it carefully and contact us at [email protected] if you have any questions.
Jenis2 ("we", "our platform") is the operator of an online casino platform operating under the domain jenis2.my, offering a wide range of entertainment games including video slots, live casino and table games to Malaysian users. This Privacy Policy clearly sets out our personal data management practices and forms part of jenis2's commitment to transparency and legal compliance.
This Policy applies to all information collected through the jenis2 platform, including the jenis2.my website, mobile applications (if any), email communications and all related services we provide to our members in Malaysia.
User privacy is a core value at jenis2. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant legislation governing the collection and processing of personal data. Every decision we make regarding your data consistently weighs the privacy of our users alongside their legitimate interests.
Key Definitions: "Personal data" refers to any information that can identify you directly or indirectly — including your name, identification number, email address, phone number, financial information, and your jenis2 platform usage data.
Jenis2 collects various categories of information for different purposes — all aimed at enabling us to deliver a better, safer, and more personalised experience to every member. The following is the information we may collect:
Registration and Identity Information:
Financial and Transaction Information:
Technical and Usage Information:
Communications:
Data Minimisation Principle: jenis2 only collects information that is genuinely necessary for the stated purposes. We do not collect excessive or irrelevant data beyond what is required to operate our platform.
Every piece of data collected by jenis2 is used for clear, legitimate purposes that do not conflict with your interests as a user. Below are the primary purposes for which jenis2 uses your data:
| Purpose of Use | Legal Basis |
|---|---|
| Managing jenis2 member registration and accounts | Performance of contract |
| Processing deposits and withdrawals in MYR | Performance of contract |
| Identity verification (KYC) and fraud prevention | Legal obligations |
| Providing 24/7 customer support | Performance of contract |
| Sending gaming notifications and relevant promotional updates | Legitimate interest / consent |
| Jenis2 platform improvements and user experience enhancements | Legitimate interest |
| AML compliance (anti-money laundering) | Legal obligations |
| Responsible gaming tools and play behaviour monitoring | Legal obligations / user protection |
Jenis2 will not use your data for any purpose beyond what is stated in this Privacy Policy without first obtaining your consent. We do not sell, rent or trade member personal data to any third party for their own marketing purposes.
Jenis2 understands that data sharing is a sensitive matter. We do not share your personal information with third parties indiscriminately. That said, there are specific situations where sharing information is necessary or required by law:
Our Commitment: jenis2 does NOT sell your personal data to any party for marketing purposes. Your data is not shared with insurance companies, banks, advertisers, or any other commercial entity without your explicit consent.
The security of your personal data is jenis2's highest technical and operational priority. We invest significantly in security infrastructure to ensure your information is protected against unauthorised access, loss, misuse or unauthorised disclosure.
The security measures we implement include:
While we implement all reasonable security measures, no system is 100% risk-free. You also play an important role in keeping your account secure — make sure your password is strong, unique, and not shared with anyone.
Jenis2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the jenis2 platform. By continuing to use the jenis2 platform, you are deemed to have consented to the use of cookies as described in this Privacy Policy.
Third-Party Cookie Notice: Some third-party service providers we work with (such as game providers) may also set their own cookies. The use of these third-party cookies is governed by each provider's respective privacy policy.
As a jenis2 member and as an individual protected under Malaysia's Personal Data Protection Act 2010, you hold several important rights in relation to your personal data. jenis2 is committed to fully facilitating the exercise of these rights:
You have the right to request a copy of the personal data jenis2 holds about you. We will provide this information within 21 working days of receiving a valid request.
If any data jenis2 holds about you is inaccurate or outdated, you have the right to request a correction. We will update our records promptly.
In certain circumstances, you may request the deletion of your personal data from jenis2's records. Such requests are subject to applicable legal retention obligations.
You may object to the processing of your data for specific purposes, such as direct marketing. jenis2 will honour such requests immediately.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider, should you choose to do so.
In certain circumstances, you may request that jenis2 restrict how we process your data while a particular issue is being resolved.
To exercise any of the above rights, send a written request to [email protected] stating the right you wish to exercise and providing sufficient information for us to verify your identity. jenis2 will not charge any fee for reasonable requests and will respond within the timeframe prescribed by law.
Jenis2 retains your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable laws and regulations. Once the relevant retention period has expired, data will be securely deleted or anonymised.
All data deletion is carried out securely and irreversibly, ensuring your data cannot be accessed once the deletion process is complete.
Jenis2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our platform and services. Any amendments will take effect upon the posting of the updated version on the jenis2 platform.
When there are significant changes to how we handle your personal data, jenis2 will notify you via:
We encourage you to review this Privacy Policy periodically — especially before submitting any new personal information to jenis2. Your continued use of the platform following any changes will be considered your acceptance of the updated policy.
Save for Your Records: You are advised to keep a copy of the version of this Privacy Policy that you have read and agreed to. The latest version is always available at the /privacy-policy page on the jenis2 platform.
If you have any enquiries, concerns or complaints regarding this Privacy Policy or the way jenis2 handles your personal data, please do not hesitate to get in touch. Our Malay-speaking team is ready to assist:
Jenis2 takes all privacy-related complaints seriously. Every complaint will be thoroughly investigated and we will provide a written response to the complainant within a reasonable timeframe.
Our Privacy Commitment
Behind this Privacy Policy lies a technical infrastructure and an organisational culture that ensures data protection is not merely a document — but a genuine, day-to-day practice at jenis2.
All sensitive data at jenis2 is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banks such as Maybank and CIMB. Data transmitted between your device and our servers cannot be read by any third party.
Only jenis2 staff who genuinely require access to specific data are permitted to do so. All access is logged and monitored. No employee may access member data without a valid, approved operational need.
Jenis2 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This means every aspect of our data collection and processing meets the local legal standards established to protect Malaysian users.
Jenis2 has never and will never sell members' personal data to advertisers, insurance companies, banks, or any other commercial party. Your data belongs to you — it is not a business asset for us to trade.
The jenis2 platform undergoes regular security audits and penetration testing by independent specialists. The findings are used to identify and address any vulnerabilities before they can be exploited by malicious parties.
Any privacy-related enquiries or complaints submitted to jenis2 will receive a response within 3 business days. We take every privacy concern seriously, as your trust is the foundation of our relationship.
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